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FAQ

General Questions

  1. Can Beauty Tribe products be used internationally?

    1. Products are designed for usage at its local market and SHOULD NOT be used with an adaptor or voltage converter. Please check our instruction booklet for more information.

  2. My product isn't working properly. What should I do?

    1. Please check the product specific FAQ for possible reasons and solutions. If the product still isn’t working you can contact us at 1-800-838-4151 or email us at info@beautytribe.com.

  3. What are your hours of operation?

    1. We are available to assist you Monday through Friday, 10AM - 5PM EST. Please expect a delay in response time during national holidays.

  4. I have submitted an email inquiry and haven't received a response.

    1. Due to a high volume of inquiries, please allow up to 2 business days to receive a response, and be sure to check your junk mailbox. If you are still awaiting a response, please call 1-800-838-4151 or email us at info@beautytribe.com.

  5. I sent in my product for a replacement and haven't received it yet.

    1. Depending on your location it may take up to 3 weeks to receive a replacement after we receive and evaluate your product. If you still have not received your product after this waiting period, please call us at 1-800-838-4151 or email us at info@beautytribe.com.

  6. What are the payment methods?

    1. Credit Cards

      We currently accept Visa®, MasterCard®, Discover® and American Express®.

      When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.

      Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.

      Contact your financial institution if you need the exact billing address associated with your credit card.

    2. Debit Cards

      The amount of your order is held on your debit card and the debit card owner does not have access to these funds until the hold is taken off. Holds usually last 3 - 5 business days and may vary with your financial institution.

      Holds are usually taken off within 3 - 5 business days. Policies differ from bank to bank. Call your financial institution for more details.

    3. Checks / Money Orders / Other payment methods

      Beautytribe.com currently accepts PayPal® as a form of payment but does not accept checks or money orders as a form of payment for online orders.

    4. Fraud Protection Program

      All payment forms are subject to verification and review by Oishi Sisters LLC. Oishi Sisters LLC reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.

  7. How will sales tax be treated?

    1. Oishi Sisters LLC charges sales tax on orders delivered to the following states: Delaware, New Jersey and New York. We do not charge sales tax on shipments to APO, FPO, and DPO addresses.

  8. What kind of promotions do you offer?

      • Promotion Codes
      • Free Samples
      • Free Shipping with Purchase
    1. Occasionally we will offer promotions through e-mails, catalogs, and advertisements. By registering for our website or making purchases, you may be eligible from time to time to receive e-mail promotions and offers that include special codes for special free samples, free shipping, or other promotions.

      **Please note that excessive abuse or misuse of promotions and codes may result in order or item cancellation. In order to allow fair redemption and distribution of promotions

  9. What kind of shipping methods do you offer?

    1. Shipping options are provided at the time of checkout. We offer Standard and Priority shipping via USPS. Overnight shipping is not currently available. Standard shipping is available for the Continental U.S., and P.O. boxes.

    2. The Hydrolizer must be shipped via Ground and may take additional days for delivery. Shipments to AK, PR and HI are not available at this time.

    3. We currently do not offer shipments to APO, FPO, and DPO addresses.

    4. All orders will be placed pending credit-card authorization and verification. Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday - Friday not including weekends and holidays. For the delivery of merchandise please allow 7-10 days for Standard and 3-5 days for Priority shipping.

    5. Shipping rates will be calculated at the time of checkout, and you will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order.

  10. How will the shipments come packaged?

    1. In an effort to conserve environmental resources, Oishi Sisters does not over-pack our products. Beauty Tribe® packages have been designed to withstand shipments and protect the products, even without an additional outer box when shipped. However, if your purchase is for a gift, please select the "gift" option during check out.

  11. How do I get free shipping?

    1. We offer free Standard shipping time to time for selected items and periods. Free Standard shipping is only applicable at the time of offer, past purchases are not eligible for any type of redemption or compensation associated to changes in our shipment offers.

  12. I am having trouble with my shipping address.

    1. Helpful tip: Go to USPS.com and click on Find Zip Codes. You can enter the first line of your street address, city, and state, and USPS will return the standard zip code and correct entry of your city, state, zip combination.

  13. Can I ship internationally?

    1. Currently, we only offer limited shipments within the USA and Thailand. For shipments to Thailand, please visit and order through our Thai website th.beautytribe.com.

  14. What is the return policy?

    1. While we are confident that our products are of the highest quality, if, for any reason you would like to return the product within 2 weeks of purchase, we will offer a full refund. For the detailed procedure, please refer to our Return Policy.

  15. What does the limited warranty cover?

    1. Please refer to our Limited Warranty.

Jetset - Hot Roller

  1. Can I reheat a roller once it has already been heated in the heater base?

    1. You can reheat a roller, however DO NOT reheat rollers unless ready dot is red.

  2. My unit stopped working what can I do?

    1. Your unit has been equipped with an over-heat protection mechanism - If the heater base has over-heated the red and green LED light will not light and will continuously beep, indicating the over-heat protection mechanism has engaged. To resume using this appliance, remove roller from heating chamber, turn OFF and unplug the devise wait 30 minutes until the heater base has cooled down before resuming use.

    2. Your unit has been equipped with an Auto-OFF at 60 minutes - If the unit has not been in use for over 60 minutes the units Auto-OFF mechanism will engage. To resume use, toggle the switch from the ON position ( - ) to the OFF position ( O ) , then back to the ON position ( - )

  3. How do I care for the hot rollers?

    1. Clean heater base, roller caps and velvety roller surface by wiping with a lint-free wet cotton cloth. Do not use any mist spray or cleanser.

  4. Can I use this product in all countries?

    1. The product is designed for usage at its local market and SHOULD NOT be used with an adaptor or voltage converter. Please check our instruction booklet for more information.

  5. Can I use this product with a plug adapter or converter?

    1. The product is designed for usage at its local market and SHOULD NOT be used with an adaptor or a voltage converter. Please check our instruction booklet for more information.

  6. I lost my Instruction Booklet, where can I get a copy?

    1. You can download the Instruction Booklet here.

  7. My product is not working.

    1. Make sure the power cord is firmly pushed into the base and the wall socket.

    2. Make sure the unit switch at the bottom of the heater base is turned on.

    3. Make sure that the roller has been taken out of the heater base after the LED light turns green.

    4. For detailed instructions on how to use the product, please download the Instruction Booklet here

    5. If the product is still not working, please contact us at 1-800-838-4151 or info@beautytribe.com

Hydrolizer - Cordless Spa Cap

  1. My unit stopped working what can I do?

    1. Make sure that the battery is fully charged prior to use and that the battery is securely connected to the battery connector.

    2. Make sure 5 minutes have passed since the battery was connected to the battery connector to ensure enough time for the unit to warm up.

    3. For detailed instructions on how to use the product, please download the Instruction Booklet here

    4. If the product is still not working, please contact us at 1-800-838-4151 or info@beautytribe.com

  2. How do I care for the unit?

    1. After removing the battery from the battery compartment, clean the inside and outside of the Hydrolizer by wiping with a soft lint-free wet cotton cloth and air dry. Do not use any mist spray or cleanser.

    2. After use do not store in locations below -4°F (-20°C) or exceeding 140°F (60°C)

  3. Can I use this product in all countries?

    1. The product is designed for worldwide voltage (100V-240V) and may be used with an adaptor. It SHOULD NOT be used with a voltage converter. Please check our instruction booklet for more information.

  4. Can I use this product with a plug adapter or converter?

    1. This product may be used with an adaptor but SHOULD NOT be used with a voltage converter. Please check our instruction booklet for more information.

  5. I lost my Instruction Booklet, where can I get a copy?

    1. You can download the Instruction Booklet here.